Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and HanovaDevs ("we," "us," "our," or "HanovaDevs").

By accessing or using our website (https://www.hanovadevs.com), interacting with our digital calculators and AI tools, requesting project proposals, or contracting our custom engineering and digital agency services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

You must be at least 18 years of age and possess the legal authority to enter into binding commercial contracts to use our services or submit project inquiries on behalf of a company or entity.

You agree to use our website and interactive tools solely for lawful business purposes and in accordance with these Terms. You agree not to disrupt site security, attempt unauthorized access to our serverless infrastructure, scrape content programmatically without written permission, or transmit malicious code.

HanovaDevs provides professional technology and digital growth services, which may include:

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  AI Automation & Voice Calling Assistants (Autonomous conversational bots, VAPI/Retell integrations, workflow automation, and unified management portals).
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  Custom Software Development (Web applications, SaaS architectures, backend APIs, and database engineering).
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  Shopify Store Development (Custom Liquid themes, Shopify OS 2.0 implementations, checkout extensions, and app integrations).
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  Web Design & Engineering (High-performance React/Next.js/Vite websites, responsive UI/UX, and CMS setups).
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  SEO & Performance Optimization (Technical SEO audits, speed engineering, Core Web Vitals remediation, and structured schema markup).
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  Brand Identity & Digital Design (Logos, visual systems, style guides, and digital asset kits).

HanovaDevs operates exclusively as a 100% digital, remote-first agency and software studio. We do not operate physical walk-in office locations, on-site public branches, or in-person service centers.

A. Remote Service Delivery & Project Management

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  Digital Sprints: Engineering sprints, deployments, and QA testing are executed entirely within cloud infrastructure and remote development pipelines.
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  No On-Site Staffing: We do not dispatch personnel for on-premises client staffing, physical hardware maintenance, or physical office installations.
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  Global Timezone Alignment: Our distributed team supports clients across North America, Europe, Asia, and Australasia through coordinated meeting slots and transparent asynchronous workflows.

B. 100% Remote Employment & Recruitment Policy

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  Strictly Remote Jobs: All employment opportunities, engineering roles, design positions, and contractor engagements offered by HanovaDevs are strictly 100% remote jobs. We do not offer or require on-site employment or physical office presence.
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  Legitimate Hiring Channels: All HanovaDevs job openings, candidate evaluations, technical assessments, and employment contracts are administered exclusively through official remote digital channels and verified @hanovadevs.com / contact@hanovadevs.com communications.
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  Recruitment Fraud Protection: HanovaDevs will never ask candidates for fees, equipment purchases, or in-person visits to unverified physical locations.

We provide tools and discovery discussions to help clients plan technical investments effectively:

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  Estimator Tool Disclaimers: All figures generated by our interactive Cost & Growth Estimator, rate tables, or preliminary calculators are ballpark projections intended solely for planning and budgeting guidance. They do not constitute a binding contract or fixed-price quote.
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  Formal SOW & Quotations: Binding project commitments are established only through a customized Statement of Work (SOW) or proposal that details agreed deliverables, sprint milestones, acceptance criteria, and exact commercial payment terms.
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  Validity Period: Formal proposals and written quotations remain valid for thirty (30) days from the date of issue unless explicitly stated otherwise in writing.

Payment terms are structured transparently around sprint milestones or monthly retainers:

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  Milestone Billing: Standard project engagements typically require an upfront commencement deposit (e.g., 30%–50%) prior to sprint initiation, with milestone installments linked to verified deliverable handoffs (e.g., UI approval, staging deployment, final production release).
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  Retainers & Ongoing Support: Monthly automation maintenance, SLA support, and dedicated developer retainers are billed in advance of each service cycle.
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  Taxes & Third-Party Fees: Client is responsible for any applicable local taxes, payment processing charges, cloud infrastructure hosting fees (AWS, Vercel), third-party API token costs (OpenAI, Gemini, VAPI), and font or domain licenses.

Successful digital engineering requires active collaboration between HanovaDevs and the Client:

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  Timely Provision of Assets: The Client agrees to provide necessary brand assets, copywriting, credentials, API keys, database access, and architectural requirements in a prompt manner.
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  Feedback & Approvals: The Client agrees to review staging previews and deliver review feedback within agreed sprint review windows (typically 3–5 business days).
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  Impact of Delays: Timelines communicated in proposals depend on timely client responses. Unanticipated delays in client approvals, asset delivery, or third-party dependencies will automatically extend projected delivery dates without liability to HanovaDevs.

Each project agreement defines a specific scope of work. To maintain sprint velocity and quality standards:

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  Included Revisions: Standard design and software milestones include a specified number of iterative review cycles (typically 2 rounds per major deliverable phase) to fine-tune agreed requirements.
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  Scope Changes (Change Requests): Any request for additional features, third-party integrations, fundamental architectural pivots, or new screen designs not outlined in the initial SOW will be scoped separately as a Change Request with an associated cost and timeline adjustment.

We operate under clear, sovereign IP ownership principles:

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  Client Deliverables Ownership: Upon receipt of full and final payment for the project, the Client owns all bespoke source code, custom design assets, and unique deliverables created specifically for the project under the SOW.
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  Client Materials: The Client retains all pre-existing ownership rights to their proprietary data, brand logos, trademarks, and confidential information provided to HanovaDevs.
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  HanovaDevs Background IP: HanovaDevs retains ownership of its pre-existing developer toolkits, reusable boilerplate modules, proprietary internal utilities, and general software engineering know-how. We grant the Client a perpetual, worldwide, non-exclusive license to use any embedded background code required to operate the deliverables.
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  Open-Source Components: Deliverables may incorporate standard open-source libraries (e.g., React, Vite, Node modules) governed by their respective open-source licenses (MIT, Apache 2.0, BSD).

Unless explicitly prohibited under a signed Non-Disclosure Agreement (NDA), HanovaDevs reserves the right to showcase non-confidential project visuals, high-level summaries, and publicly accessible web designs within our portfolio, case studies, journal articles, and marketing collateral to demonstrate our engineering capabilities.

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  SEO & Search Rankings: We implement sound technical SEO and structured metadata, but search engine algorithms (Google, Bing) are controlled by third parties. We do not guarantee specific page rankings, traffic volumes, or indexing speeds.
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  Conversion & Revenue Projections: Projections regarding conversion rate lifts, revenue compounding, or return on investment (ROI) are estimations based on past case studies and industry benchmarks, not binding warranties.
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  AI & Language Models: Generative AI and automated voice models may occasionally produce unexpected outputs ("hallucinations") or encounter API latency. We build error handling and guardrails, but cannot guarantee 100% uninterrupted accuracy from third-party LLM providers.

HanovaDevs assists with deploying applications to modern cloud providers (e.g., Vercel, AWS, Cloudflare, Shopify). However, HanovaDevs is not a hosting provider. We are not liable for service outages, data center hardware failures, DNS propagations, third-party API rate limits, or platform downtime caused by external infrastructure vendors.

Both HanovaDevs and the Client agree to protect and keep confidential any non-public, proprietary technical, financial, or business information disclosed during discussions or active project work. Confidential information will not be disclosed to third parties except to authorized subcontractors under equivalent confidentiality obligations or where required by law.

To the maximum extent permitted by applicable law, in no event shall HanovaDevs, its founders, directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business goodwill, or service interruption, arising out of or in connection with the use of our website, tools, or delivered software.

HanovaDevs' total aggregate liability for any claims arising under a specific project agreement shall be strictly limited to the total fees actually paid by the Client to HanovaDevs for the specific deliverable giving rise to the claim in the three (3) months preceding the event.

The Client agrees to defend, indemnify, and hold harmless HanovaDevs from and against any claims, liabilities, damages, losses, or legal expenses arising out of (a) materials, copy, assets, or trademarks supplied by the Client that infringe on third-party intellectual property or privacy rights, (b) the Client's commercial operation of the delivered software, or (c) any breach of these Terms by the Client.

Either party may terminate an active project engagement in accordance with the termination clauses set forth in the governing Statement of Work. In the event of project termination, the Client shall pay HanovaDevs for all billable hours, completed milestones, and non-cancellable expenses incurred up to the effective date of termination. Upon receipt of full settlement, HanovaDevs will hand over all completed work.

These Terms and any dispute arising from client engagements shall be governed by and construed in accordance with the laws applicable to commercial digital enterprises, without regard to conflict of law principles.

The parties agree to attempt in good faith to resolve any dispute, claim, or controversy through amicable executive discussions before initiating formal legal proceedings or arbitration.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with any signed SOW or proposal, constitute the entire agreement between the parties concerning their subject matter.

For questions regarding these Terms of Service, remote operations, or to request a custom Master Services Agreement (MSA), please contact our legal and partnerships team:

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  Email: contact@hanovadevs.com
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  Website: https://www.hanovadevs.com
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  Operations: 100% Remote-First Digital Agency & Custom Software Studio